Email Policy

We value your interest and feedback.  We also value your privacy.

For that reason, be sure to use your TXST email address and include your full name and ID number in every email you send to an advisor. That way we'll know we're replying with the right info to the right student every time!

A few other things to keep in mind: 

• Email shouldn't replacement appointments.
  Detailed topics like GPA calculations and schedule changes are best-suited for appointments where the potential for confusion is lessened.  If it would take more than 1 or 2 sentences for you to ask your question or for an advisor to answer it, ask in an appointment instead.
   
• We're committed to sending timely responses. 
  If you haven't heard from us within 48 hours, feel free to follow up. With that said, sending duplicate emails right from the start will really only slow down our processing time to please avoid that and give us a chance to work on finding you answers. 
   
• Start by checking out our website in case the answer to your question is already there. 
  We put a lot of effort into keeping our website current with information and resources at your fingertips.  If you can't find what you ‘re looking for there, we’re more than happy to help.

Information on setting up a Texas State email address may be found here.